Shopping guide
ordering method
Buy online
Online shopping> Add to shopping cart> Fill in the order information> Proceed to checkout> Order completed
WhatsApp / Facebook / Line order
WhatsApp the product you want to order, delivery information and contact information to +852 6446 7279 or send it to the "Nordeco" Facebook page.
payment method
Buy online
Accept payment by credit card (AE, VISA, MasterCard) or via PayPal, Shop Pay, Apple Pay, Google Pay and cash on delivery.
WhatsApp / Facebook / Line order
Accept Yushan bank transfer or Paypal payment.
order processing time
It usually takes five to seven working days, starting from the confirmation of payment.
Delivery methods
We provide Taiwan local warehouse delivery and overseas delivery services, and most of the products provide free home delivery . For more details about delivery, please refer to "Shipping Services".
Shipped from Taiwan warehouse (generally delivered within 2-5 working days)
If the ordered product is in stock in the Taiwan warehouse, it will generally be sent from the Taiwan warehouse.
If only some of the products in the order are in stock in the Taiwan warehouse, they may be sent separately, and the actual situation will be determined by the logistics company.
The Taiwan warehouse only accepts credit card payment, bank transfer and Paypal payment, and does not support cash on delivery.
Taiwan warehouse address: No. 12, Section 1, Nangong Road, Luzhu District, Taoyuan City
Shipping from overseas warehouses (generally delivered within 8-15 working days)
If the product is out of stock in the Taiwan warehouse/when the customer chooses to pay by cash on delivery, the product will be sent from the overseas warehouse, and the customer needs to register for the Ezway APP for customs declaration.
Although most of the orders do not need to pay additional customs duties, if it is necessary to pay, the customer will be responsible for it, and the company will not pay any customs duties and other fees.
Change/Cancel Order
Change shipping details
You must contact us within 48 hours after placing the order to complete the modification procedure.
cancel order
In order to allow customers to receive the goods in the shortest time, we generally process orders immediately after customers pay, including material ordering, production, packaging and delivery.
The customer can request to cancel the order after payment and before the package is sent. If the reason for the cancellation is not due to the company's problem, the company has the right to ask the customer to bear the transaction processing fee of the order.
After the package is sent, the customer cannot cancel the order, and must contact customer service to arrange for the product to be returned after the package is signed. Returned products and packaging must be intact and unused. The company will return the order amount after receiving the package and checking it. Return shipping costs are the customer's responsibility. If the customer refuses to accept the package by himself, the company has the right to ask the customer to bear the transaction processing fee of the order. For details, please refer to the return policy.
Product Warranty
We provide a 30-day unreasonable product return service, but the product and packaging must be intact and unused.
Complaints about goods and services
If the quality of the product or service is defective, please contact us within 24 hours after the product is delivered, and keep the product in its original state. We will understand as soon as possible and provide you with satisfactory remedies.